veness was to customer service. As a result, our customer base has increased.”

   Once we start to see people as individuals, and discard the stereotypes, we can move positively toward inclusiveness for everyone. Diversity is about coming together and taking advantage of our differences and similarities. It is about building better communities and organizations that enhance us as individuals and reinforce our shared humanity.

   When we begin to question our assumptions and challenge what we think we have learned from our past, from the media, peers, family, friends, etc, we begin to realize that some of our conclusions are flawed (有缺陷的) or contrary to our fundamental values. We need to train ourselves to think differently, shift our mindsets and realize that diversity opens doors for all of us, creating opportunities in organizations and communities that benefit everyone.

1. What bothered Tiffany during an interview with her candidate?

 A) He just wouldn’t look her in the eyes.                  B) He was slow in answering her questions.

 C) His resume didn’t provide the necessary information      D) His answers to some of her questions were irrelevant.

2. Tiffany’s misjudgment about the candidate stemmed from__________.

 A) racial stereotypes                                      B) invalid personal bias      

C) cultural ignorance                                     D) emphasis on physical appearance

3. What is becomi