A)Hiring qualified technical and management personnel.        B) Increasing understanding of people of other cultures.

  C) Constantly updating knowledge and equipment.             D) Expanding domestic and international markets.

4. What kind of organization is Mindsets LLC?

  A) A real estate agency.                                  B) A personnel training company.

  C) A cultural exchange organization.                        D) A hi-tech company.

5. After one of the workshops, account executive Dale realized that_____________.

 A) he had hired the wrong person                           B) he could have done more for his company

 C) he had not managed his workforce well                    D) he must get rid of his gender bias

6. What did Dale think of Mindsets LLC’s workshop?

 A) It was well-intentioned but poorly conducted.               B) It tapped into the executives’ full potential.

 C) It helped him make fair decisions.                         D) It met participants’ diverse needs.

7. How did Doug, a supervisor, respond to a Chinese-American employee’s reque